Social Media Security Package

What you agree to

By subscribing to the Social Media Security Package, the client agrees to the following.

Service scope & limitations

• The package provides preventive measures to reduce the risk of hacking, suspension and other threats. Absolute security cannot be guaranteed.
• Copyright-related issues are not covered directly, as they fall under Meta’s specialist department.
• Assistance with cyber threats includes coordination with law enforcement where applicable; we do not take direct legal responsibility for proceedings.

Incident handling & recovery

• If a page, profile or ad account is hacked or suspended during the active subscription, we recover and reactivate it at no additional cost, subject to platform policies.
• If a suspension results from a violation of Meta’s community standards or advertising policies, we assist with the appeal, but recovery is not guaranteed.
• Clients must notify us immediately of any security incident.

Client responsibilities

• Follow our security guidelines, including password management, two-factor authentication and access control.
• Do not engage in prohibited activity such as spam or misleading advertising, restricted content, or violating platform policies.
• Breaches caused by negligence (for example sharing passwords with unauthorised people) are not covered.

Subscription & payment

• The package is subscription-based and fees are paid in advance.
• Non-payment or late payment may lead to suspension of the service until dues are cleared.
• Fees are non-refundable, except where ZeroRisk Cybersecurity fails to provide the agreed services.

Confidentiality & data protection

• All client information is kept confidential and never shared with third parties unless legally required.
• We only access client accounts with explicit permission and follow strict security protocols.

Termination & changes

• Either party may terminate with 30 days’ written notice; no refunds are given for unused periods.
• We may modify package terms, features or pricing with prior notice.
• If platform policy changes affect the service, we adapt accordingly but are not liable for losses beyond our control.

Legal disclaimer

While ZeroRisk Cybersecurity takes all reasonable measures to secure client accounts, we do not guarantee immunity from cyber threats, hacking or platform enforcement, and are not liable for losses resulting from incidents or platform decisions beyond our control. Clients agree to indemnify ZeroRisk Cybersecurity against claims arising from their use of social media platforms.

Questions? Email info@zeroriskcybersec.com.